Interviews

Structured is a full-stack DTC digital marketing agency with a focus on paid acquisition, retention, and content creation. We sat down with Structured Partner David Bozin to unpack how his team helps brands scale digital growth and ramp acquisition.

Customer feedback is a hugely underrated and vital way to improve your business, yet many brands don't take advantage of that. Matt Bahr, the co-founder of EnquireLabs, is out to change that, so he started Enquire, a post-purchase survey tool that collects feedback for merchants on Shopify.

Jonathan Poma is the CEO of Loop, an exchange-first returns platform for Shopify brands. We sat down with Jonathan to learn more about Loop’s origin, his shifting role, and how to hire – and retain – top talent in the ecommerce space.

Paul Michaux is the co-founder and VP of Product and Customer Experience of Prose, a hyper-custom beauty brand. We sat down with Paul to dive deep on building a brand based on personalization and creating a subscription model on transparency and trust.

Neutrl is a platform that makes it easy for consumers to shop sustainably. They're partnering with hundreds of brands like Enso Rings, Aura Bora, and Magic Mind to reduce the carbon footprint of consumer goods. We sat down with Neutrl CEO Ian Lazarus to understand how his team helps brands operate more sustainably.

Taylor Holiday is the CEO of Common Thread Collective, a fully remote eCommerce growth agency. A core function of CTC is that they own and operate brands in-house, enabling them to speak credibly to their clients about real-time best practices. We spoke with Taylor about scaling a business without compromising values and building a winning playbook for your client management.

Roger Beaman is CEO of Novel, the Shopify-friendly platform that enables brands and creators to experience all that Web3 has to offer without writing a single line of code. We sat down with Roger for a primer on blockchain functionality and the core use cases for NFTs.

Violet is the unified API ushering in a new era of distributed commerce by enabling any channel to launch a fully integrated checkout. The team recently closed a $10M Series A led by Klarna and notable commerce investors. We sat down with Violet CEO Brandon Schulz to cover audience segmentation, closing their round, and industry shifts his team is actively tracking.

Justin Seidenfeld is the Founder and CEO at Doris Dev, a full suite product development agency dedicated to helping brands build products. We sat down with Justin to uncover his experiences in the product world and examine where he’s seen the most success when bringing products to market, diving deep into how startups can bring a product from ideation to launch.

Nick Raushenbush is the co-founder of Shogun, a custom storefront tool that helps DTC merchants create stunning, fast-loading custom storefronts that drive more conversions, revenue, and brand loyalty. As both a founder, angel investor, and operator, Nick’s knowledge spans eCommerce, SaaS, and startups.

Stuart Arsenault is the CEO of Junip, the Canada-based platform enabling 2,500+ eCom businesses like Kellogg's, OLIPOP, and KOTN to run product reviews. We dive into the company’s roadmap, his step-by-step guide for driving customer acquisition via reviews, platform features that stemmed from customer feedback, and Junip’s expansion plans on the horizon.

Dominik Richter is the CEO of HelloFresh, the premier DTC meal kit company that delivered 1 billion meals to over 7M active global customers in 2021. We dive into his experience of building one of the largest names in F&B over the last decade, covering variable stages of hypergrowth and how young DTC brands can diversify their marketing mix.

Alex Whatley is the CEO of Cresicor, the cloud-based, data-driven software platform for CPG brands looking to elevate their trade promotion management (TPM). We sat down with Alex to dive into Cresicor’s growth roadmap, TPM opportunities on the horizon, and how his team went about acquiring marquee names like Oatly and Bulletproof as early customers.

Kal Freese is a co-founder of Taika, the beverage brand responsible for the first perfectly calibrated coffee and matcha, which are plant-based, keto-friendly, and adaptogen-infused. We dive deep on designing CPG products by owning your value chain, how to scale hospitality and white-glove support, and fostering a community at the nexus of CPG, F&B, and web3.

Elena Guberman is the CEO of TBH, the snacking company dedicated to radical transparency from start to finish and better-for-you, better-for-the-planet product. TBH was founded by actor Noah Schnapp, in partnership with Umana Venture Studio (UVS).

Eli Weiss is the Senior Director of Customer Experience at Jones Road Beauty, and has spent the last 8 years building and operating early-stage startups.

Moody Nashawaty is a Partner and the Chief Strategy Officer at MuteSix, a performance marketing agency that specializes in driving growth for DTC eCommerce brands through data-informed creative and targeted media buying.

Conner Sherline is the founder and CEO of Disco, the network of 500+ brands leveraging long-term, mutually-beneficial partnerships to drive AOV and lower acquisition costs. Notable member brands include The Honest Company, Made In Cookware, Rhone Apparel, Parade, True Botanicals, Haus, and many more.

Steve Sewell is the founder and CEO of Builder, a no-code platform enabling commerce brands to visually create, manage, and optimize high-speed site experiences. Builder’s customer base spans household names like Everlane, Chubbies, Harry’s, Afterpay, and Zapier, to name a few.

Matt Jung is the CEO of Last Crumb, the Los Angeles-based, luxury cookie brand that releases limited batches of their product each week — with each drop selling out in minutes.

Casey Armstrong is the CMO of ShipBob, a global omnifulfillment platform with 30 fulfillment centers across 5 countries that is trusted by over 6,000 DTC eCom brands. The company boasts a 99.9% success rate in accurate, timely order fulfillment, and has raised over $330.5 million in funding.

Sara Du is the co-founder and CEO of Alloy, an ecomm tool for DTC founders, marketers, and engineers who want to automate away all of their manual tasks. At its core, Alloy provides merchants like Italic and Doe Lashes with scalable and no-code tools to quickly visualize and automate repeatable workflows.

Mike Rossi is the co-founder and CEO of Smile.io, the loyalty programs platform running points, rewards, and referrals for nearly a decade. Their 50,000+ clients run the gauntlet from small businesses to category-defining names like Polaroid, Topps, and Inkbox.

James Beshara is a repeat founder, angel investor, podcaster, and prolific writer. His latest venture, Magic Mind, offers a DTC energy shot fueling flow-states and productivity around the world, while his podcast, Below the Line, uncovers all aspects of the founder journey with over 100K listeners.

Alek Koenig is the Founder & CEO of Settle, an accounts payable tool that helps eCom teams streamline cash flow, automate B2B transactions, and eliminate tedious vendor payments.

Julian Shapiro is an active writer, creator, and angel investor. He’s also the founder of Demand Curve, a YC startup that provides tactical growth training to clients like Microsoft and Zendesk.

Jeff Chang is a growth advisor and prolific angel investor, previously leading growth engineering teams at Pinterest for half a decade. We sat down with Jeff to dive deep on tactical ways to debug customer churn, the value of retention data, and user acquisition playbooks for early-stage companies.

Sahil Bloom is an advisor at Altamont Capital Partners, a serial angel investor in over 30 tech startups, and a board member for several consumer brands in his portfolio. His angel portfolio spans category-defining companies like Mercury, Alpaca, Pallet, Metafy, and UserGems.

Feifan Wang is the founder of Source Medium, the Brooklyn-based team providing leading-edge eCom data analysis as a service for DTC brands. They’ve centralized data across 50+ platforms into streamlined, actionable reports for 100+ brands like MUD\WTR, Olipop, and VaynerCommerce.